At CuriousNaturalist LLC, we strive to provide a satisfying experience for all our visitors. This Refund Policy outlines the terms and conditions regarding refunds for any products, services, or transactions conducted through our website, curiousnaturalist.com.
1. Refund Eligibility
Refunds are available for specific services or products offered through our website under the following conditions:
Service Cancellations or Modifications: If you book a service or product through our website and wish to cancel or modify the reservation, we offer a refund if the cancellation or modification request is made within the stipulated time frame outlined in the product's description.
Defective or Damaged Products: If you receive a physical product that is damaged or defective, please contact us within 7 days of receiving the item. We will provide instructions for returning the product and offer a refund or replacement.
2. Non-Refundable Services
Certain services may not be eligible for a refund under the following circumstances:
Non-Cancelable Services: If a service is explicitly listed as non-refundable or non-cancelable during the booking process.
After the Service has been Provided: If the service has already been provided or the product has been delivered, no refunds will be issued unless stated otherwise.
Third-Party Products or Services: If you have purchased services or products from third-party providers through our website, please refer to their respective refund policies, as they may differ from ours.
3. How to Request a Refund
To request a refund, please follow these steps:
Provide Details: Include your order or booking number, a brief description of the reason for the refund request, and any supporting documentation (such as photos of damaged items, confirmation emails, etc.).
Wait for Confirmation: We will review your request and process it according to the guidelines outlined above. Refund requests are generally processed within 7-10 business days.
4. Processing of Refunds
Once your refund request is approved, the amount will be credited back to the original payment method used for the purchase. The processing time for refunds may vary depending on your payment method and the financial institution. Please allow up to 14 business days for the funds to appear in your account.
5. Exceptions
We reserve the right to refuse a refund request if it does not meet the criteria outlined above. Refunds will not be issued in cases of fraud or misuse of our services.
6. Contact Us
For any inquiries related to our refund policy or to request a refund, please contact us using the following details:
CuriousNaturalist LLC
Phone: +1 402-778-6379
Address: 6708 Pine St MH200, Omaha, NE 68182, US
Last Updated: March 4, 2025
This Refund Policy is subject to change, and we encourage you to review it regularly. If you have any questions about our policy, don't hesitate to reach out.
